Why
Interactions

Craveable
Customer Support

We create amazing customer experiences that combine Generative AI and Conversational AI with human intelligence, enabling human-like interactions throughout the CX journey.

We transform customer service into a premium—and magical—brand experience.

4,000X

Per Month

That’s how many times customers say “Thank you” to our IVA. Its rich intent understanding is what makes it so effective.

$300M

Annually

How's that for cost savings?! Our platform provides real-world impact on clients' bottom lines.

20 Years

of CX Experience

IVA excellence isn’t achieved overnight. It takes years of dedicated resources and expertise to develop a world-class solution.

Hear our IVA in action

By partnering with Interactions, SRP developed a conversational IVA solution that increased customer satisfaction, reduced dependence on costly seasonal live agents and improved self-service rates to 35%.

SRP doubles self-service rates

“I am fortunate enough to work with Interactions. Ultimately what we want to solve for is cost, then you see what Interactions does, it's a no-brainer.”

CX Leader Fortune 500 Retail brand

Our brands were outperforming customer service expectations as consumers embraced digital self-service. Brand loyalty is already strong and engaging in human-like conversations with Interactions IVA enforces that connection.

SVP of Customer Service Operations

Interactions acts at the AI front door to our customer service and really elevates the level of service that we provide our clients. As a result, our CSAT scores have gone up almost 19%.

North American Head of Operations, Fortune 50 Financial Services Company

Real Client Results

Insurance Company

60M

Agent minutes annually

Utility Company

90%

Automated payments

FinServ Company

20%

Average call length

Retail Brand

74%

Self-service success rate

Healthcare Company

50%

Opex for scheduling

Interactions IVA
vs. Competitors

Consumers say having to repeat themselves is one of the most frustrating things about calling customer service. That’s why choosing an IVA solution with high intent accuracy is critical. No other solution on the market can match Interactions’ 97% intent accuracy. Studies also show that Interactions IVA understands an average of twice as many utterances as other AI assistants.

Listen to a real-life call example to see how Interactions stacks up against a competitor.

Industry-leading Performance

Our design team are pioneers of the Conversational AI space, with decades of collective experience building applications for the world’s most customer-centric brands. We believe in our IVA so much that we built our pricing model around your success.

97%

Intent Accuracy Across Billions of Transactions

Day 1

Impact for Your Business and Customers

40%

Average CSAT Improvement

3.8B

Calls Handled by Our IVA

12B

Utterances Processed by Our Platform

30M

Intents Captured Across Client Calls

The Interactions Difference

With 130 plus patents and counting, our world-renowned team develops and applies the best in AI, machine learning, natural language understanding, and speech recognition technologies. Interactions was the first to patent and commercialize the use of human-in-the-loop technology for customer service via its Human Assisted Understanding (HAU) and Workflow Orchestration capabilities.

Explore the platform