Technology that Solves Real Issues for Real People
Our uniquely human approach is a sophisticated blend of Predictive AI, Generative AI (GAI) and human intelligence that delivers unparalleled human understanding and connection to your customers.
Predictive AI
Customized for your customers, our speech and language technology and LLMs can handle any conversation on any channel and grow more intelligent over time.
Years of applied research in machine learning and deep neural networks plus 130+ patents delivers quick and accurate resolutions for your customers.
Generative AI
We use Generative AI and LLMs to dynamically generate content appropriate for unstructured tasks. The end result is a set of capabilities that empower customers to self-serve more and reduce agent administrative work.
We tailor your models for your specific customer. We handle unexpected customer inquiries by drawing upon your own data to provide accurate answers.
Human-in-the-Loop
By combining Human Assisted Understanding (HAU), workflow orchestration, GAI validation, and analytics, we enable conversations to move towards resolution with true human understanding.
Automate complex transactions, even when faced with recognition challenges such as heavy accents, background noise, or unclear communication.
2024 Differentiated Platform, Conversational AI Solutions
2023 Notable Global Conversational AI Platform Provider
2023 Leader, Omnichannel Enterprise Intelligent Assistants
The Human-in-
the-Loop Superior Difference
Interactions is unique in using Human-in-the-Loop technology to empower customers to engage and self serve more than any other solution. We implement this technology in two ways; Adaptive Understanding and Workflow Orchestration.
Adaptive Understanding™
No other vendor achieves the same level of CX self-service success because of our Adaptive Understanding. When the AI has a high confidence score in responding, the IVA answers automatically. But if AI confidence drops (background noise on voice, unrecognized intent in chat, etc.) we invoke the Human Assisted Understanding (HAU) component of Adaptive Understanding. Agents receive a brief part of the automated conversation and help the AI understand its intent.
Workflow Orchestration
Workflow orchestration is an agent assist tool that acts as a bridge for the IVA allowing most customer interactions to remain with the IVA for the duration of the engagement. The IVA retains control, delegating tasks to agents only when necessary. Human-in-the-Loop provides additional validation and guardrails of Generative AI responses, while also enabling curated responses to move to the predictive AI models over time.
Enabling human-like interactions throughout the CX journey
We deliver customized end-to-end automation, workflow orchestration and expert professional services for the world's most customer-centric brands
The Role of Generative AI
Interactions uses GAI to enhance the IVA experience by automating multiple tasks.
Professionally developed.
Fine-tuned.
Managed for excellence.
Lifecycle Services Accelerates Success
A commitment to your success
Every project starts by working closely with you to co-create the ideal IVA experience to reflect your brand excellence and CX objectives. Our Lifecycle Services team partners with your operations and engineering groups to build a system that meets your customized needs and integrates into your environment.
When we launch, we call it “Day One.” But we show up on “Day Two” and every day after that – committed to ensuring the platform delivers on its promises. Our success-based pricing model means that your success is our success.
Speak to Customers Using Their Language, Context, and Preferred Modality
Our brands are outperforming customer service expectations with Interactions. Brand loyalty is strong. The human-like conservations with Interactions IVA reinforces the connection.
SVP of Customer Service Operations
Global Gift Retailer
Human-in-the loop has given us a level of accuracy that other technologies haven't been able to. It happens so fast, that even very informed tech leaders didn't even realize there was a human in the loop.
Transformation Leader
Banking
We know where we are we going in the next five to 10 years because Interactions provides that vision.
Senior Digital Product Manager
U.S. Utilities Provider
Reliability, Security and Compliance
We take security seriously at Interactions. That’s why we meet or exceed standards for:
Our Commitments
Certainty
of Excellence
Certainty
of Savings
