Watch the Task Orchestration Demo

Task Orchestration was created with the understanding that virtual assistants cannot fully automate every customer interaction, either due to its complexity, lack of integrations, or an overall degradation of customer experience – yet the alternative of transferring calls to a live agent creates wasted time, both for the customer and for the contact center.

Task Orchestration serves as a bridge, allowing complex customer transactions to be assisted by human agents on-demand, while simultaneously minimizing their involvement and overall task time. This approach significantly reduces a contact center’s agent minutes and enables agents to serve more customers per work hour. What’s more, it empowers customers to self-serve without having to be escalated to an agent, even for those tasks previously thought too complex to be contained.