Interactions for Insurance

Seamless Solutions for Modern Insurers

Intelligent automation for exceptional insurance experiences

Fostering Policyholder Loyalty

Interactions delivers the best insurance service experience. From managing the digital front door to successfully processing millions of effortless insurance interactions annually, we understand your complexities. We help you navigate the dynamics of modern insurance ecosystems, challenges of policy inquiries and claims filing, and nuances of policy administration. By analyzing interactions, we drive continuous improvement in service operations and customer effort.

Challenge

Insurance companies face mounting pressure to build and maintain strong policyholder loyalty while optimizing operations and controlling costs. Legacy technology, data silos, and manual processes hinder personalized service and drive up effort for policyholders.

Solution

Transform your customer service experience with unified customer journeys, effortless self-service resolutions, and a dedicated team of experts. Interactions blends AI and human intelligence, integrates with your existing technology, and is built to meet the specific needs of your customers and your business.

Key Features

Automation with a Human Touch Plus

Insurance Rep Empowerment Plus

Seamless Integrations Plus

Advanced Analytics Plus

Quick Time to Value Plus

Use Cases

ID & Authentication

Intent Capture & Routing

Claims & First Notification of Loss

Account Management

Policy Management

Outbound Customer Communication

Our Insurance Clients Have Experienced

$20M

Annual net savings

62M

Agent minutes removed annually

60%

Savings driven by self-service

Proven Insurance Success

A leading insurance provider partnered with Interactions to revolutionize its customer service operations. By implementing AI-driven solutions, they automated routine inquiries and enhanced self-service options, resulting in over $20 million in annual savings and millions of agent minutes saved each year.

Read the case study