Research
CX and The Consumer: Pitfalls and Possibilities
Companies are struggling to build long-lasting connections with their customers.
To understand the state of CX in 2023, Interactions surveyed 1,000 U.S. consumers. The report, CX and the Consumer: Pitfalls and Possibilities, reveals where customer service currently falls short and how companies can course-correct. The survey respondents provide a positive and actionable roadmap for companies to improve the situation. It starts with delivering better, more personalized experiences.
What’s inside
The survey results show how crucial it is for organizations to address customer service shortcomings and explore opportunities for improvement.
