Request demo
Request demo

Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

The Best of Both Worlds: Optimize Your Contact Center by Blending Human and AI Capabilities a

This eBook explores the role of contact centers in customer experience, benefits and challenges of incorporating AI, and strategies for successfully blending human agents and AI to provide optimal service.

Read More
Ebook
Adaptive Understanding

Video

Adaptive Understanding

How do Interactions Intelligent Virtual Assistants seamlessly combine artificial intelligence and human experience? Watch this video to learn about our patented Adaptive Understanding technology.

Perform better graphic

Case Study

Major Automotive Company Supports Agents with AI that Performs 10X Better

By implementing the Interactions Digital Roots social media engagement platform, agents at a major automotive company saw a 46% increase in the speed of response under twenty minutes and a 54% increase in unique customers engaged.

Auto-suggest graphic

Case Study

Automaker Engages with 2X More Customers Using Auto-Suggest AI

While a top automotive company had a large staff monitoring social media messages, they recognized a need to optimize the process in order to more efficiently identify potential customers and respond to them. To do this, the automaker utilized the Interactions Digital Roots social media engagement platform. This led to twice the number of customers engaged per hour for agents using the auto-suggest feature and 35% faster responses.

Graph Icon

Case Study

Westar Energy sees 80% customer satisfaction with Intelligent Virtual Assistant

With a company-wide initiative to improve customer experience, Westar Energy wanted a customer care solution that would cut down on Customer Service Representative (CSR) handle times and improve self-service transactions.

Adaptive Understanding Video

Video

Intelligent Virtual Assistant: How it Works

Interactions Intelligent Virtual Assistant seamlessly combines artificial intelligence and human understanding to provide superior accuracy. Watch this short video to learn how our solution can dramatically improve the customer experience across all customer care channels.

Salt River Project

Case Study

SRP Improves Self-Service Rates by More than Double

As one of the largest public power utilities in the United States, Salt River Project (SRP) needed a customer-centric, flexible customer care solution that would help them reduce costs.

Read Our Blog >

Come read what we're talking about at Interactions

Learn More

Come see us at an event >

See where we'll be next

Learn More

Get Started with Effortless CX

Request a Demo