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Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

The Best of Both Worlds: Optimize Your Contact Center by Blending Human and AI Capabilities a

This eBook explores the role of contact centers in customer experience, benefits and challenges of incorporating AI, and strategies for successfully blending human agents and AI to provide optimal service.

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Ebook

Tools

Westar Energy sees 80% customer satisfaction with Intelligent Virtual Assistant

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

Case Study

Gift-Giving Retailer Delivers Unmatched Customer Experience Using Interactions’ IVA

A leading gift-giving and floral retailer partnered with Interactions to deliver a fast, personalized customer experience across its 10+ brands. This collaboration provides millions of customers with efficient, human-like conversations that address common questions and order concerns.

Ebook

eBook

A Comprehensive Guide to Intelligent Virtual Assistants

Customer service now means anticipating customers' needs and providing proactive support. Next-generation customer service starts with Conversational AI and IVAs. Discover how to transform your customer experience—read our comprehensive guide to IVAs.

What is Your IVA Personality?

Tools

What's Your IVA Personality?

Ever wondered if the voice representing your brand truly connects with your customers? It's time to find out! Take our quiz to discover the perfect IVA personality that resonates with your brand and engages customers.

Customers Hate Your IVR, Give Them What They Want With an IVA

Insights

Customers Hate Your IVR, Give Them an IVA

With 96% of customers valuing service in brand loyalty, why not deliver a top-notch experience? Explore why IVAs outperform IVRs and elevate customer experience.

Intelligent Virtual Assistants are Superheroes

Insights

Is an IVA the Superhero You’ve Been Looking For?

Unlike other solutions, Intelligent Virtual Assistants are designed to improve the customer experience while still decreasing operational costs for your organizations. What makes them so unique?

2024 Looks Bright for Interactions Clients

Insights

2024 Looks Bright for Interactions Clients

Interactions, an innovating force in AI for Customer Service, continues to set the standard for excellence. Each successful interaction, every dollar saved, and every milestone achieved represents a step forward in the journey towards customer service excellence.

Level Up Your IVA Maturity: 60 Second Assessment

Tools

Level Up Your IVA Maturity: 60 Second Assessment

Discover where you stand on the path to harnessing the power of an Intelligent Virtual Assistant (IVA) with our quick quiz. Uncover your score and actionable steps to advance your IVA journey.

Insights

3 Important Things A Chatbot Can’t Do (But an IVA Can)

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

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