This eBook explores the role of contact centers in customer experience, benefits and challenges of incorporating AI, and strategies for successfully blending human agents and AI to provide optimal service.
Read MoreTo find out why there's a disconnect between businesses and consumers and their thoughts on CX, Interactions conducted a survey of 500 business decision-makers across the financial services, consumer technology, and SaaS industries. Click to learn more!
Ryan Smith, Sr. Director, Customer Care Strategy & Operations at GoDaddy, discusses practical considerations for taking AI-driven solutions to production. Hear how GoDaddy is balancing human interaction with AI to solve challenges with the agent and customer experience.
Come read what we're talking about at Interactions
Learn MoreSee where we'll be next
Learn More