FRANKLIN, MA – June 30, 2022 – Interactions, LLC, one of the largest standalone artificial intelligence (AI) companies in the world, today announced that it was named a leader in conversational AI in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants for the second year in a row.
The report is a comprehensive assessment honoring intelligent assistant solution providers who leverage natural language processing, machine learning, AI and analytics in the customer experience. Each company was evaluated based on their solutions’ technology, ability to integrate and scale, performance history and future vision. Opus Research named Interactions a leader in the Voice First Assistance category, specifically singling out the company’s patented Adaptive Understanding™ technology— including features like intent analysis and automated speech recognition—as a key differentiator.
“For more than fifteen years, our team has poured hard work and care into creating a solution that works for everyone, on every channel, every time,” says Interactions Chief Product Officer Phil Gray. “This recognition from Opus is a testament to our ongoing efforts to create easy, effective and enjoyable experiences for today’s customers.”
Interactions optichannel solution enables brands to engage with customers on the channel of their choice. Beyond its award-winning voice capabilities, Interactions Intelligent Virtual Assistants (IVAs) allow customers to communicate via web, text, and messaging platforms including Facebook Messenger and WhatsApp. Customers can communicate in their own words and be understood no matter how they interact with the IVA.
“Interactions distinguished itself, once again, by taking a unique approach to training virtual assistants to conduct real-time intent analysis,” explains Dan Miller, Lead Analyst & Founder, Opus Research. “In the booming market for Enterprise Intelligent Assistants, Interactions clients benefit from an approach and solutions architecture that speeds the time to deploy and accelerates accurate resolution of each contact.”
Interactions designation as a leader honors both its proven track record and its vision for the IVA. Interactions is constantly advancing its platform to meet evolving industry needs, recently acquiring its 113th patent. To learn more about the report, visit Opus Research, and to learn more about Interactions technology, visit interactions.com.