Managing a successful restaurant is no easy feat. Guests have unlimited options at their fingertips, and their experience at your restaurant is often the biggest differentiator from competition down the road. Guests crave a speedy solution to their ordering needs, a personalized experience, and 100% accuracy. And they want it every single time they visit. […]
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We are excited to announce the launch of the Guest Experience Platform (GXP), our new product for Food Services. For more than a decade, we have been a market leader in building Conversational AI applications for enterprise customer care. With GXP, we’ve taken that expertise and experience and applied it to the Food Services industry […]
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We all know that consumer demographics matter when it comes to buying behavior and effective marketing tactics. But did you realize that age has a significant effect on how a person wants to interact with brands they love? In an era were customer experience is often a major, or only, differentiator, understanding the preferences of […]
Read More… from Texting vs. Voice: How Generational Differences Shape Customer Engagement Strategy
Formerly known as Contact Center Week, the appropriately rebranded Customer Contact Week lived up to its name by putting customers and the customer experience at the forefront of every discussion this year. The conference, which took place July 25-27 in Las Vegas with more than 2,000 attendees, emphasized the exciting transformation of the customer contact […]
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Thinking of implementing AI and Machine Learning in your collections company? These questions will help you select the right partner and see actionable results at scale We recently attended InsideARMS’s First Party Summit 2019, a conference tackling the unique challenges of first party collections, outsourcing, and customer care. It was full of great conversations, insightful […]
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Deploying AI in the enterprise has driven a lot of hype over the past couple of years, with regular news articles raising fears and hopes around the possibilities of what AI can accomplish. Enterprises are being bombarded with calls to adopt AI in their company, and many are adding the new technology to their lineup. […]
Companies plan to more than double their adoption of Intelligent Virtual Assistants (IVAs) by early 2020. And that’s no surprise considering the major shift in focus towards customer service. But despite the fast adoption, choosing new technology for your business is still a big decision. Not only does it become the face of every interaction […]
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Your Guide to the Customer Journey Map By now, you’ve probably heard that customer experience is a big deal. In fact, Gartner predicts that by 2019, 50% of organizations will redirect their investments to customer experience innovations. It’s no question you should be looking to invest in it too, but customer experience can be a […]
As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. Whether a domestic beach destination or an international adventure, I make a list of everything I have to do. Book flights? Check. Book a rental car? Check. Book a hotel? […]
Read More… from 3 Ways Conversational AI can help your Customers in an Urgent Travel Situation