It’s hard to believe that there was once a time that businesses operated solely in-person. Other than the occasional phone call to customer service, almost all interactions with a brand occurred in the store. Today, there are businesses that operate only online, and others have a mix of both in-person and digital experiences. In this […]
3 best practices for proactive communication
At any given moment, my phone has at least five notifications from apps, mail, texts, and missed calls. Consumers face information overload on a daily basis. But we are also reliant on it. One of those notifications is usually from my pharmacy telling me to reorder my prescription, another is from my favorite brand informing […]
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One Year Remote: What It Takes To Be A Great Virtual Company
It’s hard to believe that only a year ago, we were meandering around our offices, sitting side-by-side in desk pods, and chatting by the water cooler. When office operations first shut down in March 2020, remote work felt like a mini vacation from our day-to-day routines. For Interactions, however, remote work quickly turned into a […]
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4 Steps for Businesses to Take Now to Meet Consumer Expectations Post-Pandemic
Introduction When thinking about preparing your business for post-pandemic, it’s interesting to reflect on the fact that we will all be post-pandemic consumers. Over the past year, everything we have done has shifted—from the way we socialize and conduct business, to the way we attend school and get tasks done. When it comes to interacting […]
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The Growing Importance of User-Centric Design: A Q&A With Susan Hura, Director of Conversational Design Services
Bringing people and technology together has always been a key tenet of Interactions’ philosophy. We’re constantly looking for new perspectives on how to elevate our Conversational AI to better meet the evolving needs of customers. In light of this goal, we recently brought on Susan Hura as our new Director of Conversational Design Services. Susan […]
A CEOs Guide to Conversational AI
Technology can make or break an organization’s success. We’ve all heard of digital transformation success stories– companies that took the leap as early adopters of technology to improve their customer experience and profitability. Failure to embrace digital transformation and technology innovation is cited as one of the reasons why almost half of Fortune 500 companies […]
4 best practices for maintaining high-quality service during outages
You’re not able to change the unpredictability of the weather, but you can ensure better days ahead for your customers and care team when outages do occur. We witnessed the catastrophic effects that outages can cause recently when Winter Storm Uri’s extended cold, snow, and ice resulted in snapped power lines, burst pipes, and other […]
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Classifying Spoken Utterances Without a Dictionary
This blog is written courtesy of Interactions R&D team. Improved artificial intelligence (AI) technologies along with the widespread availability of capable devices has led to a recent surge in speech-driven conversational systems that allow users to interact with virtual agents. Strong adoption has provided the impetus to make these conversational systems not only ubiquitous, but […]
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5 Ways to Make Your Customers Fall in Love with Your Brand
Valentine’s Day is just around the corner. Every year, I receive multiple emails and Facebook ads reminding me that I need to make sure I tell that special someone how much they mean to me. Greeting cards at the store read “You make me feel special,” “Thanks for always being there” and “Valentine, you just […]
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