Interactions and Kyndryl Partnership

Interactions and Kyndryl Drive Digital Workplace Innovation

Interactions and Kyndryl are collaborating to enhance digital workplaces with a human-centric approach. The partnership introduces Interactions top-tier Intelligent Virtual Assistant (IVA) as the gateway to Kyndryl’s premier IT services, blending advanced Conversational AI with Human-in-the-Loop technology for a seamless experience.

This collaboration promises craveable interactions for both employees and customers, enabling them to address their needs effortlessly, at their convenience, through their preferred channels. The combination of Interactions and Kyndryl makes this enhanced communication experience possible.

“Interactions augments AI with humans, which really drives up accuracy and, more importantly, provides much more personalized experiences for customers”
– Dennis Perpetua, Global CTO Digital Workplace Services Kyndryl

How Interactions and Kyndryl Work Together

IVA Only

Happy with your current setup but want a boost? No problem. The Interactions IVA fits neatly as your digital front door to give users a craveable experience while integrating seamlessly with your back-end. Improve CSAT and reduce costs with this quick win!

CCaaS

Kyndryl’s Contact Center as a Service solution combines Interactions AI technology and real-time human support to enhance customer experiences. It ensures efficient issue resolution, improving productivity and cost-effectiveness.

IT Service Desk

Kyndryl and Interactions streamline the IT Help Desk using Conversational AI and Human-in-the-Loop technology. This empowers employees to self-solve issues, saving IT resources and enhancing business productivity while increasing end-user satisfaction.

Experience the Difference

Benefit Today

Increased
Satisfaction

Give employees and customers greater self-service freedom to solve inquiries, saving company resources for critical matters.
Cost
Savings

Automate tier 1 tasks while still providing a craveable experience, saving your agents for use cases that require their expertise
Data-Driven
Analytics

Enhance the quality and efficiency of your support services with strategic insights from advanced technology and automation
True
Partnership

As leading experts, Interactions and Kyndryl seamlessly deliver cutting-edge IT solutions, freeing you from any hassle or complexity