SRP doubles self-service rates
By partnering with Interactions, SRP developed a conversational IVA solution that increased customer satisfaction, reduced dependence on costly seasonal live agents and improved self-service rates to 35%.
Vistra Energy & Evergy enhance CX automation
By automating key transactions like payments and outage notifications, these utilities have streamlined operations and elevated customer satisfaction, delivering a 50% reduction in start call transactions and a 95% success rate for payments.
GoDaddy balances humans & AI
GoDaddy was searching for an opportunity to automate things from the customer’s perspective and gain insights and cost savings from the company’s perspective. By partnering with Interactions, they are finding happier customers, more efficient agent time, and rich valid feedback from agents.