Intelligent Virtual Assistant

An off-the-shelf IVA solution might meet most of your criteria, but you may not realize what you'll miss out on—or the challenges ahead—when you select an off-the-shelf solution rather than an end-to-end partner that can provide a bespoke, white-glove approach. Learn what you'll miss if you go this route.

Today’s Intelligent Virtual Assistants (IVAs) bring an effortless ease and human-like interaction to customer service. How can you tell if your company is well-prepared to harness the full value of an IVA? Let’s look at 5 hallmarks of IVA readiness.

Customer service has evolved. Today, customers expect seamless, personalized experiences across any channel, from phone calls to web chats, texts, and social media, all in a way that fits their lifestyle. But how can you ensure that the voice representing your brand truly connects with your customers? The answer lies in your brand’s IVA personality.

From making sure your customers are who they say they are, to ensuring you get a solid ROI, balancing automation with satisfaction, and Generative AI, Joe Kuhn, Solutions Architect at Interactions, has you covered. he covered it all. If you’re navigating the IVA landscape, keep these pointers in mind – and maybe keep Joe on speed dial!

Customer service tools have advanced in recent years, and AI personal assistants are accelerating the change. Click to learn more!

CX professionals should not view automation as a replacement for customer serviceand support agents as humans can handle some tasks best. Learn more!

What does that future hold for enterprise intelligent assistants? See four things you can expect to see in our blog.

Cultivating conversational interactions  is key to delivering experiences that meet expectations.But what is needed to actually make an interaction conversational? Learn more in this blog.

Usability testing can bring major benefits to organizations who are implementing Conversational AI applications. By soliciting feedback from the people who will use the system, organizations can increase trust, minimize frustration, and boost willingness to use self-service. Learn more in our blog.

Every conversation is built on cooperation, an unwritten contract about how we’ll work together to solve a problem using language. When we enter into a conversation, we accept responsibility for keeping the interaction on track and expect the same of our partner, whether they’re human or automated. Learn how the rules of conversation play a role in the quality of an automated customer experience interaction in this blog.

The chief technology officer (CTO) is often the driving force behind digital transformation. Learn how they can support the implementation and ultimate success of Conversational AI applications for transformative customer experience.

Conversational AI applications are quickly growing in popularity. In order to have a successful solution, it's important to look at more than just the technology when evaluating the application.