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The Transformation of Customer Care in Health Insurance

It’s been six years since the Affordable Care Act (ACA) was signed into law and the impact on the health insurance market has been clear: the shift from employer-based health insurance to a market of individuals is in full swing.
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Interactions June 13, 2016 | 5 min read
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Can Conversational Virtual Assistants Offer a Better Way to Travel?

Recently, my family and I traveled from Boston to a vacation out West, leaving the cold, snowless city in search of sun and better skiing. We flew a national airline, rented a car, and stayed in a vacation rental home — all booked online. Mostly, it went fine.
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Interactions May 24, 2016 | 4 min read

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