Industry

By reading this blog, you'll gain actionable insights from industry leaders on how to elevate your customer experience strategy by effectively balancing cutting-edge AI technologies with the irreplaceable human touch, ensuring your brand remains agile and customer-centric in a rapidly evolving retail landscape.

How can you ensure your IT investments target the right initiatives and avoid low-value projects that don't align with your retail company's strategic goals? Now is the time for retail leaders to embrace AI solutions, like advanced IVAs, that offer feasibility, fast ROI, and sustainable value through ongoing improvement and strong partnerships.

This blog delves into the key lessons learned from collaboration between a leading insurance provider and Interactions and how it can serve as a model for other organizations looking to revolutionize their customer service operations.

The Biden-Harris Administration’s initiative, "Time is Money", is a much-needed step toward a future where customers rule. As we move forward, it’s imperative that businesses across all industries take heed of this call to action. At Interactions, we are excited to be at the forefront of this shift, providing solutions that not only meet but exceed the expectations of the modern consumer.

Energy prices are expected to rise by at least 50% in 2022, meaning companies are under more pressure than ever for utility providers to stand out from the competition and find ways to retain customers. Learn three methods of how to do this in our blog.

What can you do to increase loyalty towards your bank? Stemming the hidden defections requires banks to develop more appealing core products and propositions, along with seamless digital operations that resolve a customer’s need the first time. Read this blog to learn more.

Self-service delivers a myriad of benefits for the healthcare industry, like helping you meet high patient expectations while lowering operating expenses. Explore the benefits of self-scheduling appointment technology in healthcare in this blog.

As we shift into this new age of customer technology, banks who implement Conversational AI with systems that can incorporate both secure and accessible experiences, without compromising on compliance and regulation or the quality of the self-service interaction will stand out from the rest.

What's the secret to transforming policyholder experience? Interactions IVA is designed and deployed for the unique needs and challenges specific for insurers and policyholders. 

As healthcare systems digitally transform, patient experience should not be lost. From improving margins and patient satisfaction, patient experience can have a great impact on the success of a healthcare organization. Learn more in this blog.

How can travel and hospitality brands be prepared for the dramatic (yet unpredictable) shift in demand while maintaining high quality customer experience? Learn three strategies in this blog.

Learn about our Intelligent Virtual Assistant for Insurance, an IVA specifically designed to meet the unique needs of insurers and policyholders.