Interactions Blog
Harnessing AI to Empower Customer Experiences: Insights from the Frost & Sullivan Think Tank
Read along as Srinivas Bangalore, SVP and Chief AI Officer at Interactions recaps his insights from a recent Frost & Sullivan ThinkTank session. He explores the evolving role of AI in customer experience, responsible data use, and the importance of personalization to enhance CX while maintaining trust and efficiency.
Interactions Celebrates 15 Years
Learn where we started, how we've grown, and where we hope to be in this blog featuring a timeline of Interactions' most significant milestones.
The Customer is Always Right (And How Conversational AI Can Help)
How can Conversational AI support the notion that the customer is always right? Check out our blog on how AI can offer effortless customer interactions.
The IVA Checklist for CX Blackbelts
What is needed to create an IVA that delivers an ideal customer experience? Learn how technology, features, and design can all play a role.
Six Questions to ask your AI vendor in the Collections industry
If you're looking to implement AI and machine learning in your collections company, these six questions will guide you to find the right partner so that you will see measurable results at scale.
Your Guide to the Customer Journey Map
As you've probably heard by now, customer experience is a big deal. Customer journey mapping is a vital tool to provide actionable insights on the customer journey that can help you transform customer experience for your company.
IVR systems are dead. It’s time to consider a technology that delivers.
Learn about why IVR systems are outdated and ineffective in delivering positive customer experiences, and what you should consider when selecting a virtual assistant.
The Fact and Fiction of Chatbots: Expectation vs. Reality
A few years ago, chatbots were getting a lot of hype. But for some reason, your customers weren't impressed. We've compiled some real-life examples of what happens when chatbots don't live up to the expectation.
How CSPs Benefit from Modern Intelligent Virtual Assistants
Communication Service Providers (CSPs) are at the bottom of customer care ratings every year. And it’s no secret why -- customers are often very vocal about their displeasure. Here's how IVAs can help.
Social Listening for Customer Care
We all know the important role social media plays for both B2B and B2C companies. Aside from posting and engaging with followers, social media also allows for a behind-the-scenes look into what your customers are really thinking -- if you know where to look for it.
You’ve Been Doing Voice All Wrong
As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.
3 Revenue-Driving Benefits of Conversational AI
Recent research shows that customers prefer to interact with conversational AI. While this information is interesting, it’s important to note that there are actual revenue-driving benefits of conversational AI.
What is the technology behind a true omnichannel solution?
Over the last few years, the word ‘omnichannel’ has been used (and overused) to describe a utopia of marketing and customer care. We all have heard and read about how an omnichannel approach solves all customer care issues and allows brands to prove their customer obsession. Then why do brands still pursue a better approach?
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