Interactions Blog
Harnessing AI to Empower Customer Experiences: Insights from the Frost & Sullivan Think Tank
Read along as Srinivas Bangalore, SVP and Chief AI Officer at Interactions recaps his insights from a recent Frost & Sullivan ThinkTank session. He explores the evolving role of AI in customer experience, responsible data use, and the importance of personalization to enhance CX while maintaining trust and efficiency.
Three Challenges Logistics Providers Face and How Conversational AI Can Help
The logistics and transportation industry is facing new challenges due to increased customer expectations. Learn how Conversational AI can help providers keep pace in this new age.
A CTO’s Guide to Conversational AI
The chief technology officer (CTO) is often the driving force behind digital transformation. Learn how they can support the implementation and ultimate success of Conversational AI applications for transformative customer experience.
Live Agents and Virtual Assistants are Better Together
Businesses using Conversational AI applications like virtual assistants are experiencing a new benefit: improved agent experience. Read more about how live agents and virtual assistants are better together in our blog.
The People Behind the Patents: A Q&A with our Researchers
We hear a lot about the impact of Conversational AI on companies and their customers. But there tends to be an air of mystery surrounding the making of Intelligent Virtual Assistants, or any AI-powered product for that matter. Learn about the people behind the patents in this blog.
How to Evaluate a Conversational AI Solution
Conversational AI applications are quickly growing in popularity. In order to have a successful solution, it's important to look at more than just the technology when evaluating the application.
The Design Factor: Three Reasons a Managed Service is Better for Conversational AI
While building technology with an in-house team certainly has its advantages, AI implementations require an entirely different set of expertise and domain knowledge than traditional IT projects. Learn about how implementing Conversational AI with a Managed Service offers significant benefits over an in-house or DIY solution.
Implementing AI with Strategic Innovation in mind
As businesses try to maintain business continuity with limited resources, many are looking at AI to solve all their problems. But will it? Learn about the 3-pronged approach to examine AI opportunities to ensure they're strategically innovative and can successfully fit into your larger business strategy.
Sorry, do I know you? The role of personalization and context in virtual assistants
Learn how virtual assistants powered by Conversational AI can leverage personalization for better customer experience.
Why an IVA Will Be Your #1 Employee
Intelligent Virtual Assistants have the capability to be your very best agent. They can handle unlimited volume while still satisfying customers, personalize while maintaining consistency, and IVAs continue to improve over time. Learn more in our blog.
What’s the Peak-End Rule and Why It Matters in CX?
The Peak-End Rule is a scientifically-backed rule that people only remember intense moments and the end of an experience. If people only recall these intense moments of an experience, what does that mean for companies focused on their customer’s experience? Learn more in our blog.
Delighting for Dollars… How Improving CX Increases Loyalty for Leading Retailers
To successfully gain loyalty in this day and age of endless choice and equally endless holiday sales, retailers are turning back the clock and focusing on improving service as a first step in improving customer experience (CX). Learn the best practices to build a successful CX in our blog.
Success-Based Pricing Model: What does it really mean?
Learn about the types of pricing models that are common for Conversational AI Vendors, and what you can infer about the different vendors based on the models they use.
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