Interactions Blog
Harnessing AI to Empower Customer Experiences: Insights from the Frost & Sullivan Think Tank
Read along as Srinivas Bangalore, SVP and Chief AI Officer at Interactions recaps his insights from a recent Frost & Sullivan ThinkTank session. He explores the evolving role of AI in customer experience, responsible data use, and the importance of personalization to enhance CX while maintaining trust and efficiency.
3 best practices for proactive communication
Proactive communication can help a brand build a solid foundation for lasting customer loyalty. Learn three best practices to keep customer experience at top of mind when implementing a proactive communication strategy.
4 best practices for maintaining high-quality service during outages
You’re not able to change the unpredictability of the weather, but you can ensure better days ahead for your customers and care team when outages do occur. Learn how utilities can future-proof their contact centers to ensure high-quality service even during volume spikes in this blog.
Classifying Spoken Utterances Without a Dictionary
Learn the impact and challenges of different pronunciations on Conversational AI models in this blog.
5 Ways to Make Your Customers Fall in Love with Your Brand
Are your customer's feeling the love? Show your customers that you care by incorporating these 5 relationship-building best practices into your customer experience strategy.
How to Spark Joy on the Customer Journey through Digital Transformation
Learn how Marie Kondo's minimalism approach can be applied to help declutter the customer journey and improve customer experience in this blog
The Role of a Confidence Score in Conversational AI
Humans make mistakes, and so do machines. In recent years, the role of AI has become prominent in every aspect of our lives. We trust AI responses to make our decisions, but do we really know how reliable AI decisions are? Learn about the role of a confidence score in Conversational AI in this blog.
A CIO’s Role in Disruptive Technologies
Embarking on a digital transformation journey is no easy feat. CIOs best understand the complexity of legacy technologies, the transformation of business outcomes, and modernization current customer experience channels, and therefore have a key role in improving CX for their organizations.
IVA, IVR, Chatbot, DTMF? What’s the difference?
Without a proper automation system in place, customers will have frustrating experiences that lead to lost business. Learn about the different types of automation and which is best for your business in our blog.
5 Ways Old School Etiquette Applies to Modern Customer Care
Does old school etiquette apply to modern customer care? More than you may think! Learn 5 ways that good manners can elevate customer experience in our blog.
Four Ways Insurers Can Improve CX for Market Differentiation
In recent years, the insurance sector has experienced an uprise in disruptive innovation. Learn how Conversational AI can improve customer experience and lower operating costs for insurers to stand out from competition.
Investing in CX: A CFOs Guide to Automation
A CFO plays a big role in financing a Conversational AI solution, but did you know they can also reap major benefits? Learn the impact that Conversational AI can have on a company's finances in this blog.
In Pursuit of Optimality: An Evolution of AI Technology
Backed by two and a half decades of data-driven technological advancements, AI is now permeating all layers of society. Learn about the evolution in this blog.
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