Interactions Blog
Harnessing AI to Empower Customer Experiences: Insights from the Frost & Sullivan Think Tank
Read along as Srinivas Bangalore, SVP and Chief AI Officer at Interactions recaps his insights from a recent Frost & Sullivan ThinkTank session. He explores the evolving role of AI in customer experience, responsible data use, and the importance of personalization to enhance CX while maintaining trust and efficiency.
Quick Wins or Slow Burners: The Pursuit of CX Excellence
Is it possible to navigate the strategic crossroads between pursuing quick wins and aiming for game-changing nirvana in CX?
Conversational AI in CX: The Cliffs Notes Edition
Conversational AI is complicated. We broke it down for you. Read the cliff notes of Conversational AI technology in this blog.
Q&A with Vistra Energy and Evergy
Curious how players in the utility space see CX, conversational AI, and future planning with IVA and CCaaS? Read this Q&A with Vistra Energy and Evergy.
Interactions IVA: taking the dread out of contacting customer service
Customer service tools have advanced in recent years, and AI personal assistants are accelerating the change. Click to learn more!
Harnessing the Power of CX Technology and Human Interaction in Customer Service
To determine consumer sentiment about using CX technology, Interactions surveyed 1,000 consumers in the United States in March 2023. Learn more!
The State of Customer Service Today: Addressing Consumer Frustration and Dissatisfaction
Most companies are falling short of meeting customer expectations, leading to widespread frustration and dissatisfaction. Click to learn more!
Unlocking the Untapped Potential of Customer Service for Business Growth
To capitalize on the hidden potential of customer service for business expansion, companies need to prioritize knowing customer needs. Learn more!
Embracing the Fusion of Authenticity, Trust, and Customer Loyalty
There is no question that customer trust drives brand loyalty, engagement, exclusivity, and building lasting customer relationships. Learn more!
Why Companies Can't Treat Customer Experience Like a Transaction
Treating CX like a transaction is a mistake companies make that can affect customer loyalty and retention, revenue, and reputation. Learn more!
Interactions Wins 2 Stevie Awards for Customer Service Technology Excellence
Interactions was awarded two Stevie Awards for outstanding use of technology and our partnership with NVIDIA. Click to learn about the awards!
Automation Can Support (But Not Replace) Human Customer Service Agents
CX professionals should not view automation as a replacement for customer serviceand support agents as humans can handle some tasks best. Learn more!
Humans Used to Adapt to Technology; Now, It's the Other Way Around
Technology is now being designed to adapt to humans needs rather than the other way around, making it more user-friendly and accessible. Learn more!
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