Interactions Blog
CX Innovation Summit Panel: From Containment to Engagement
Gain insights into the evolution from containment to engagement in customer experience, learning strategies to enhance efficiency while exceeding customer expectations. Discover actionable steps to leverage data, analytics, and emerging technologies like Generative AI to create meaningful customer interactions and drive business results.
5 Key Components for IVA Success
Today’s Intelligent Virtual Assistants (IVAs) bring an effortless ease and human-like interaction to customer service. How can you tell if your company is well-prepared to harness the full value of an IVA? Let’s look at 5 hallmarks of IVA readiness.
Find Your Brand's Perfect Match: The Ultimate IVA Personality Quiz
Customer service has evolved. Today, customers expect seamless, personalized experiences across any channel, from phone calls to web chats, texts, and social media, all in a way that fits their lifestyle. But how can you ensure that the voice representing your brand truly connects with your customers? The answer lies in your brand’s IVA personality.
The Not-So-Secret Ingredient for Achieving 97% IVA Intent Accuracy
In the world of Intelligent Virtual Assistants (IVAs), a 97% intent accuracy rate is remarkable — we won’t shy away from saying it. But what’s as important as touting this metric is explaining how we achieve it for our clients. Read the blog to find out.
Interactions and Kyndryl Partner to Deliver Craveable IT Support Experiences
Together, Interactions and Kyndryl, the world’s largest IT infrastructure services provider, are announcing the availability of Kyndryl Interactive AI for Service Desk, a dynamic IT support service that blends Artificial Intelligence (AI) with human expertise to deliver a hyper personalized interactive IT support experience.
Navigating the IVA Landscape with Opus Research & Interactions: A Conversational Recap
From making sure your customers are who they say they are, to ensuring you get a solid ROI, balancing automation with satisfaction, and Generative AI, Joe Kuhn, Solutions Architect at Interactions, has you covered. he covered it all. If you’re navigating the IVA landscape, keep these pointers in mind – and maybe keep Joe on speed dial!
Crafting Craveable Customer Experiences
In today’s dynamic landscape of customer service and contact center experience, where every interaction counts, businesses must strive to not just meet but exceed customer expectations. At Interactions LLC, our goal is to make every interaction ‘craveable’ for your customers.
From Data to Delight: Interactions Success in Customer Service Beyond Numbers
Navigating AI may seem daunting at times, it’s what we do with AI that counts. Each successful interaction, every dollar saved, and every milestone achieved represents a step forward in the journey towards customer service excellence. Interactions continues to set the standard for excellence.
Crafting Memorable Moments: 5 Strategies for Elevating CX Interactions
In today’s busy, crowded world, good experiences drive loyalty. And with an endless variety of choices and never enough time, consumers will quickly move on if a business doesn’t provide frictionless, memorable, respectful, and — above all — human-centered customer service experiences.
Insights from Frost & Sullivan: Optimizing Customer Experiences with Generative AI and Humans
At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” Recently, we hosted a workshop and asked participants to work through the development of a transformation strategy. Here’s a summary of the workshop and the insights gleaned.
When Good Isn’t Enough: Developing Customer Care that Exceeds Expectations
The future is crystal clear. In a world of high demands and countless inquiries, meeting consumer expectations isn't just a goal; it's a commitment.
Quick Wins or Slow Burners: The Pursuit of CX Excellence
Is it possible to navigate the strategic crossroads between pursuing quick wins and aiming for game-changing nirvana in CX?
Conversational AI in CX: The Cliffs Notes Edition
Conversational AI is complicated. We broke it down for you. Read the cliff notes of Conversational AI technology in this blog.
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