Dr. Michaud has more than 20 years of experience in the field of Natural Language Processing, including a Ph.D. dissertation on the interpretation of text written by non-native speakers of English and international publications on NLP, user-adaptive interactions, and dialogue systems. Since 2015, she has been an evangelist and thought leader concerning the enablement of customer self-service dialogues using NLP technology, and she is now a senior product manager for the IVA platform.
