Transforming Omnichannel CX with AI by Lisa Michaud

Dr. Lisa Michaud has deep expertise in driving exceptional omnichannel customer experiences with conversational AI.

She has been a published NLP scientist, an educator, a system architect, and an engineering leader before becoming a product director at Interactions.  She is an established thought leader and evangelist on the topics of adaptive, personalized interfaces and the need to create consistent, equitable experiences that maintain context across all channels of communication.