About the Author

Lindsey Andrews

Blog

Interactions and Kyndryl Partner to Deliver Craveable IT Support Experiences

Together, Interactions and Kyndryl, the world’s largest IT infrastructure services provider, are announcing the availability of Kyndryl Interactive AI for Service Desk, a dynamic IT support service that blends Artificial Intelligence (AI) with human expertise to deliver a hyper personalized interactive IT support experience.

Insights

2024 Looks Bright for Interactions Clients

Interactions, an innovating force in AI for Customer Service, continues to set the standard for excellence. Each successful interaction, every dollar saved, and every milestone achieved represents a step forward in the journey towards customer service excellence.

Tools

Level Up Your IVA Maturity: 60 Second Assessment

Discover where you stand on the path to harnessing the power of an Intelligent Virtual Assistant (IVA) with our quick quiz. Uncover your score and actionable steps to advance your IVA journey.

Blog

Navigating the IVA Landscape with Opus Research & Interactions: A Conversational Recap

From making sure your customers are who they say they are, to ensuring you get a solid ROI, balancing automation with satisfaction, and Generative AI, Joe Kuhn, Solutions Architect at Interactions, has you covered. he covered it all. If you’re navigating the IVA landscape, keep these pointers in mind – and maybe keep Joe on speed dial!

Blog

Crafting Craveable Customer Experiences

In today’s dynamic landscape of customer service and contact center experience, where every interaction counts, businesses must strive to not just meet but exceed customer expectations. At Interactions LLC, our goal is to make every interaction ‘craveable’ for your customers.

Blog

From Data to Delight: Interactions Success in Customer Service Beyond Numbers

Navigating AI may seem daunting at times, it’s what we do with AI that counts. Each successful interaction, every dollar saved, and every milestone achieved represents a step forward in the journey towards customer service excellence. Interactions continues to set the standard for excellence.

Blog

Crafting Memorable Moments: 5 Strategies for Elevating CX Interactions

In today’s busy, crowded world, good experiences drive loyalty. And with an endless variety of choices and never enough time, consumers will quickly move on if a business doesn’t provide frictionless, memorable, respectful, and — above all — human-centered customer service experiences.

Blog

Insights from Frost & Sullivan: Optimizing Customer Experiences with Generative AI and Humans

At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” Recently, we hosted a workshop and asked participants to work through the development of a transformation strategy. Here’s a summary of the workshop and the insights gleaned.

Blog

When Good Isn’t Enough: Developing Customer Care that Exceeds Expectations

The future is crystal clear. In a world of high demands and countless inquiries, meeting consumer expectations isn't just a goal; it's a commitment.

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