Customer service is no longer just about meeting your customers where they are, but anticipating where they're going, what they'll need, and how you can best support them. The customer experience is the next generation of customer service, and it starts with Conversational AI and IVAs.
Ever wondered if the voice representing your brand truly connects with your customers? It's time to find out! Take our quiz to discover the perfect IVA personality that resonates with your brand and engages customers.
Consumers want personalized experiences when interacting with brands. Personalization can lower customer effort while providing an enhanced experience. However, it has been an elusive goal considering many businesses lack a strategy on how to apply personalization in a way that maximizes the customer experience. Long story short, there’s massive room for improvement.
Practically everyone – 96% of customers – says customer service plays a leading role in their choice of (and loyalty to) brands. So, why not give customers a top-notch experience? That starts with a stellar customer experience platform. Let’s explore how an IVR falls short and how an IVA solution goes above and beyond.
Today’s Intelligent Virtual Assistants (IVAs) bring an effortless ease and human-like interaction to customer service. How can you tell if your company is well-prepared to harness the full value of an IVA? Let’s look at 5 hallmarks of IVA readiness.
Customer service has evolved. Today, customers expect seamless, personalized experiences across any channel, from phone calls to web chats, texts, and social media, all in a way that fits their lifestyle. But how can you ensure that the voice representing your brand truly connects with your customers? The answer lies in your brand’s IVA personality.
In the world of Intelligent Virtual Assistants (IVAs), a 97% intent accuracy rate is remarkable — we won’t shy away from saying it. But what’s as important as touting this metric is explaining how we achieve it for our clients. Read the blog to find out.
Interactions, an innovating force in AI for Customer Service, continues to set the standard for excellence. Each successful interaction, every dollar saved, and every milestone achieved represents a step forward in the journey towards customer service excellence.
Discover where you stand on the path to harnessing the power of an Intelligent Virtual Assistant (IVA) with our quick quiz. Uncover your score and actionable steps to advance your IVA journey.
