About the Author

Lindsey Andrews

eBook

A Comprehensive Guide to Intelligent Virtual Assistants

Customer service now means anticipating customers' needs and providing proactive support. Next-generation customer service starts with Conversational AI and IVAs. Discover how to transform your customer experience—read our comprehensive guide to IVAs.

Tools

What's Your IVA Personality?

Ever wondered if the voice representing your brand truly connects with your customers? It's time to find out! Take our quiz to discover the perfect IVA personality that resonates with your brand and engages customers.

Blog

Supercharge Your Customer Experience Through Personalization: Insights from Frost & Sullivan

Consumers want personalized experiences when interacting with brands. Personalization can lower customer effort while providing an enhanced experience. However, it has been an elusive goal considering many businesses lack a strategy on how to apply personalization in a way that maximizes the customer experience. Long story short, there’s massive room for improvement.

Customers Hate Your IVR, Give Them What They Want With an IVA

Insights

Customers Hate Your IVR, Give Them an IVA

With 96% of customers valuing service in brand loyalty, why not deliver a top-notch experience? Explore why IVAs outperform IVRs and elevate customer experience.

Blog

5 Key Components for IVA Success

Today’s Intelligent Virtual Assistants (IVAs) bring an effortless ease and human-like interaction to customer service. How can you tell if your company is well-prepared to harness the full value of an IVA? Let’s look at 5 hallmarks of IVA readiness.

Blog

Find Your Brand's Perfect Match: The Ultimate IVA Personality Quiz

Customer service has evolved. Today, customers expect seamless, personalized experiences across any channel, from phone calls to web chats, texts, and social media, all in a way that fits their lifestyle. But how can you ensure that the voice representing your brand truly connects with your customers? The answer lies in your brand’s IVA personality.

Blog

The Not-So-Secret Ingredient for Achieving 97% IVA Intent Accuracy

In the world of Intelligent Virtual Assistants (IVAs), a 97% intent accuracy rate is remarkable — we won’t shy away from saying it. But what’s as important as touting this metric is explaining how we achieve it for our clients. Read the blog to find out.

Blog

Interactions and Kyndryl Partner to Deliver Craveable IT Support Experiences

Together, Interactions and Kyndryl, the world’s largest IT infrastructure services provider, are announcing the availability of Kyndryl Interactive AI for Service Desk, a dynamic IT support service that blends Artificial Intelligence (AI) with human expertise to deliver a hyper personalized interactive IT support experience.

Insights

2024 Looks Bright for Interactions Clients

Interactions, an innovating force in AI for Customer Service, continues to set the standard for excellence. Each successful interaction, every dollar saved, and every milestone achieved represents a step forward in the journey towards customer service excellence.

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