About the Author

Lindsey Andrews

Blog

Turning Crisis Into Connection: How IVAs Can Support Utility Customers During Outages

Discover how a modern Intelligent Virtual Assistant (IVA) can help utility providers tackle the challenges of extreme weather outages by delivering proactive, personalized, and seamless customer support that builds trust and enhances satisfaction during crises.

Insights

3 Important Things A Chatbot Can’t Do (But an IVA Can)

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

Blog

Navigating CX Challenges in Retail: Lessons on Personalization and Seamless Support

By reading this blog, you'll gain actionable insights from industry leaders on how to elevate your customer experience strategy by effectively balancing cutting-edge AI technologies with the irreplaceable human touch, ensuring your brand remains agile and customer-centric in a rapidly evolving retail landscape.

Blog

What You’ll Miss with an Off-the-shelf IVA

An off-the-shelf IVA solution might meet most of your criteria, but you may not realize what you'll miss out on—or the challenges ahead—when you select an off-the-shelf solution rather than an end-to-end partner that can provide a bespoke, white-glove approach. Learn what you'll miss if you go this route.

Blog

6 Ways to Vet Gen AI Vendors for the Contact Center

Gen AI is coming to the contact center. But how can you avoid common challenges and concerns with implementation? Few companies have the time or resources to train their own models, and most will instead rely on vendors for Gen AI capabilities. Let's look at 6 ways companies can vet Gen AI vendors.

Blog

The State of the Retail Contact Center: Where It’s At — and Where it Can Go

How can you ensure your IT investments target the right initiatives and avoid low-value projects that don't align with your retail company's strategic goals? Now is the time for retail leaders to embrace AI solutions, like advanced IVAs, that offer feasibility, fast ROI, and sustainable value through ongoing improvement and strong partnerships.

Tools

The Game of Conversations

Your customers deserve better than the status quo of frustration when they communicate with your brand. Embark on an exciting journey and listen as AI-driven conversation unfolds.

Blog

Revolutionizing Customer Service: The Blueprint for Partnership and Saving 60M+ Agent Minutes

This blog delves into the key lessons learned from collaboration between a leading insurance provider and Interactions and how it can serve as a model for other organizations looking to revolutionize their customer service operations.

eBook

The Best of Both Worlds: Optimize Your Contact Center by Blending Human and AI Capabilities a

This eBook explores the role of contact centers in customer experience, benefits and challenges of incorporating AI, and strategies for successfully blending human agents and AI to provide optimal service.

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