About the Author

Lindsey Andrews

Insights

3 Important Things A Chatbot Can’t Do (But an IVA Can)

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

Blog

Navigating CX Challenges in Retail: Lessons on Personalization and Seamless Support

By reading this blog, you'll gain actionable insights from industry leaders on how to elevate your customer experience strategy by effectively balancing cutting-edge AI technologies with the irreplaceable human touch, ensuring your brand remains agile and customer-centric in a rapidly evolving retail landscape.

Blog

What You’ll Miss with an Off-the-shelf IVA

An off-the-shelf IVA solution might meet most of your criteria, but you may not realize what you'll miss out on—or the challenges ahead—when you select an off-the-shelf solution rather than an end-to-end partner that can provide a bespoke, white-glove approach. Learn what you'll miss if you go this route.

Case Study

Fortune 50 Financial Services Company Transforms CX with Interactions IVA

A Fortune 50 financial services company aimed to create a seamless digital client experience by addressing tens of thousands of common cardholder inquiries. After a thorough vendor search, they chose Interactions to implement an Intelligent Virtual Assistant (IVA) that offers human-like conversations, enabling clients to quickly resolve issues and find answers with ease.

Blog

6 Ways to Vet Gen AI Vendors for the Contact Center

Gen AI is coming to the contact center. But how can you avoid common challenges and concerns with implementation? Few companies have the time or resources to train their own models, and most will instead rely on vendors for Gen AI capabilities. Let's look at 6 ways companies can vet Gen AI vendors.

Blog

The State of the Retail Contact Center: Where It’s At — and Where it Can Go

How can you ensure your IT investments target the right initiatives and avoid low-value projects that don't align with your retail company's strategic goals? Now is the time for retail leaders to embrace AI solutions, like advanced IVAs, that offer feasibility, fast ROI, and sustainable value through ongoing improvement and strong partnerships.

Case Study

World-leading athletic brand uses Interactions IVA to deliver a premium customer experience

With customer experience as the #1 priority, a world-leading athletic brand stepped up their game. The shoe and apparel giant traded in their simple IVR for a digital agent whose quality and persona embodies their brand. They now deliver a unified customer experience across the globe that provides premium savings for their agents and bottom line.

Tools

The Game of Conversations

Your customers deserve better than the status quo of frustration when they communicate with your brand. Embark on an exciting journey and listen as AI-driven conversation unfolds.

Blog

Revolutionizing Customer Service: The Blueprint for Partnership and Saving 60M+ Agent Minutes

This blog delves into the key lessons learned from collaboration between a leading insurance provider and Interactions and how it can serve as a model for other organizations looking to revolutionize their customer service operations.

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