An off-the-shelf IVA solution might meet most of your criteria, but you may not realize what you'll miss out on—or the challenges ahead—when you select an off-the-shelf solution rather than an end-to-end partner that can provide a bespoke, white-glove approach. Learn what you'll miss if you go this route.
A Fortune 50 financial services company aimed to create a seamless digital client experience by addressing tens of thousands of common cardholder inquiries. After a thorough vendor search, they chose Interactions to implement an Intelligent Virtual Assistant (IVA) that offers human-like conversations, enabling clients to quickly resolve issues and find answers with ease.
Gen AI is coming to the contact center. But how can you avoid common challenges and concerns with implementation? Few companies have the time or resources to train their own models, and most will instead rely on vendors for Gen AI capabilities. Let's look at 6 ways companies can vet Gen AI vendors.
How can you ensure your IT investments target the right initiatives and avoid low-value projects that don't align with your retail company's strategic goals? Now is the time for retail leaders to embrace AI solutions, like advanced IVAs, that offer feasibility, fast ROI, and sustainable value through ongoing improvement and strong partnerships.
With customer experience as the #1 priority, a world-leading athletic brand stepped up their game. The shoe and apparel giant traded in their simple IVR for a digital agent whose quality and persona embodies their brand. They now deliver a unified customer experience across the globe that provides premium savings for their agents and bottom line.
This blog delves into the key lessons learned from collaboration between a leading insurance provider and Interactions and how it can serve as a model for other organizations looking to revolutionize their customer service operations.
This eBook explores the role of contact centers in customer experience, benefits and challenges of incorporating AI, and strategies for successfully blending human agents and AI to provide optimal service.
The most marvelous customer experiences often feel effortless. Yet behind the scenes, hard, thoughtful work has been done to pull off the magic. The key to providing stellar customer interactions is some behind-the-scenes magic: human assistance for AI.
Customer service is no longer just about meeting your customers where they are, but anticipating where they're going, what they'll need, and how you can best support them. The customer experience is the next generation of customer service, and it starts with Conversational AI and IVAs.
