About the Author

Jak Katterfield

Jak is a Product Marketer with experience working in the online learning, HR, law and consumer electronic industries. At Interactions, he manages the development of messaging and supports sales and the product teams. He has a BA in Ancient History & Archaeology from Newcastle University in the UK.

Blog

Interactions and Kyndryl Partner to Deliver Craveable IT Support Experiences

Together, Interactions and Kyndryl, the world’s largest IT infrastructure services provider, are announcing the availability of Kyndryl Interactive AI for Service Desk, a dynamic IT support service that blends Artificial Intelligence (AI) with human expertise to deliver a hyper personalized interactive IT support experience.

Blog

Why CX Should be a Central Part of Any Utility Company’s Business Strategy

Energy prices are expected to rise by at least 50% in 2022, meaning companies are under more pressure than ever for utility providers to stand out from the competition and find ways to retain customers. Learn three methods of how to do this in our blog.

Blog

The importance of customer loyalty in banking and four ways to build it

What can you do to increase loyalty towards your bank? Stemming the hidden defections requires banks to develop more appealing core products and propositions, along with seamless digital operations that resolve a customer’s need the first time. Read this blog to learn more.

Want to learn more? Let’s talk.

Request a Demo