Interactions

Blog

Classifying Spoken Utterances Without a Dictionary

Learn the impact and challenges of different pronunciations on Conversational AI models in this blog.

Blog

5 Ways to Make Your Customers Fall in Love with Your Brand

Are your customer's feeling the love? Show your customers that you care by incorporating these 5 relationship-building best practices into your customer experience strategy.

eBook

The Interactions Way: Partner with the Best

For impactful, scalable results, partner with an experienced Conversational AI provider. While DIY solutions suit smaller businesses, enterprises seeking transformational experiences need proven managed services.

Learn more about finding the right partner in our eBook.

Blog

How to Spark Joy on the Customer Journey through Digital Transformation

Learn how Marie Kondo's minimalism approach can be applied to help declutter the customer journey and improve customer experience in this blog

Blog

The Role of a Confidence Score in Conversational AI

Humans make mistakes, and so do machines. In recent years, the role of AI has become prominent in every aspect of our lives. We trust AI responses to make our decisions, but do we really know how reliable AI decisions are? Learn about the role of a confidence score in Conversational AI in this blog.

Blog

A CIO’s Role in Disruptive Technologies

Embarking on a digital transformation journey is no easy feat. CIOs best understand the complexity of legacy technologies, the transformation of business outcomes, and modernization current customer experience channels, and therefore have a key role in improving CX for their organizations.

Blog

IVA, IVR, Chatbot, DTMF? What’s the difference?

Without a proper automation system in place, customers will have frustrating experiences that lead to lost business. Learn about the different types of automation and which is best for your business in our blog.

Blog

5 Ways Old School Etiquette Applies to Modern Customer Care

Does old school etiquette apply to modern customer care? More than you may think! Learn 5 ways that good manners can elevate customer experience in our blog.

Blog

Four Ways Insurers Can Improve CX for Market Differentiation

In recent years, the insurance sector has experienced an uprise in disruptive innovation. Learn how Conversational AI can improve customer experience and lower operating costs for insurers to stand out from competition.