Case Study
The Future of Contact Centers with AI at the Helm
Ryan Smith, Sr. Director, Customer Care Strategy & Operations at GoDaddy, discusses practical considerations for taking AI-driven solutions to production. Hear how GoDaddy is balancing human interaction with AI to solve challenges with the agent and customer experience.
We were looking for an opportunity to automate things from the customer’s perspective and gain insights and cost savings from the company’s perspective. We're finding happier customers, more efficient time, and we're getting really, really rich valid feedback from our agents.
