About the Author

Interactions

Blog

3 Revenue-Driving Benefits of Conversational AI

Recent research shows that customers prefer to interact with conversational AI. While this information is interesting, it’s important to note that there are actual revenue-driving benefits of conversational AI.

Blog

What is the technology behind a true omnichannel solution?

Over the last few years, the word ‘omnichannel’ has been used (and overused) to describe a utopia of marketing and customer care. We all have heard and read about how an omnichannel approach solves all customer care issues and allows brands to prove their customer obsession. Then why do brands still pursue a better approach?

Video

Adaptive Understanding

How do Interactions Intelligent Virtual Assistants seamlessly combine artificial intelligence and human experience? Watch this video to learn about our patented Adaptive Understanding technology.

Blog

How Do Utility Customers Feel About Their Customer Experience?

Utility customers think that the service they receive from their utility providers is just “okay”, and that it takes too much time to get things done. This is according to a study by Interactions that surveyed over 1400 U.S. utility customers on their customer care experiences with their utility companies. The most interesting result is that over a third of utility customers would switch utility providers as a result of poor customer service.

Blog

How to Choose the Right Technology for Your Customer Care Strategy

We’ve covered the key questions your organization needs to answer when developing a customer care strategy. The next step is to select the right technology to automate your customer care.

Case Study

Major Automotive Company Supports Agents with AI that Performs 10X Better

By implementing the Interactions Digital Roots social media engagement platform, agents at a major automotive company saw a 46% increase in the speed of response under twenty minutes and a 54% increase in unique customers engaged.

Case Study

Automaker Engages with 2X More Customers Using Auto-Suggest AI

While a top automotive company had a large staff monitoring social media messages, they recognized a need to optimize the process in order to more efficiently identify potential customers and respond to them. To do this, the automaker utilized the Interactions Digital Roots social media engagement platform. This led to twice the number of customers engaged per hour for agents using the auto-suggest feature and 35% faster responses.

Blog

4 Insights into Retail Customer Care

Every year retailers invest a tremendous amount of time and money to meet increasing demands. Many even find themselves doubling or even tripling the support in their contact center, especially during the holiday season.

Blog

3 Ways Retailers Can Differentiate via Customer Care

It’s no secret that the quality of companies’ customer service can make or break them. A good customer experience can help your brand, but a bad one can really destroy it. Consider the last time you wrote a review on a company.

Get Started with Effortless CX

Request a Demo