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The Ideal IVA Checklist for CX Black Belts

What does it take to make the perfect Intelligent Virtual Assistant? Our checklist will help you learn all the technology and features that are needed in order to create customer experiences that delight.

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The IVA Checklist for CX Blackbelts

What is needed to create an IVA that delivers an ideal customer experience? Learn how technology, features, and design can all play a role.

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Six Questions to ask your AI vendor in the Collections industry

If you're looking to implement AI and machine learning in your collections company, these six questions will guide you to find the right partner so that you will see measurable results at scale.

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Your Guide to the Customer Journey Map

As you've probably heard by now, customer experience is a big deal. Customer journey mapping is a vital tool to provide actionable insights on the customer journey that can help you transform customer experience for your company.

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IVR systems are dead. It’s time to consider a technology that delivers.

Learn about why IVR systems are outdated and ineffective in delivering positive customer experiences, and what you should consider when selecting a virtual assistant.

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The Fact and Fiction of Chatbots: Expectation vs. Reality

A few years ago, chatbots were getting a lot of hype. But for some reason, your customers weren't impressed. We've compiled some real-life examples of what happens when chatbots don't live up to the expectation.

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How CSPs Benefit from Modern Intelligent Virtual Assistants

Communication Service Providers (CSPs) are at the bottom of customer care ratings every year. And it’s no secret why -- customers are often very vocal about their displeasure. Here's how IVAs can help.

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Social Listening for Customer Care

We all know the important role social media plays for both B2B and B2C companies. Aside from posting and engaging with followers, social media also allows for a behind-the-scenes look into what your customers are really thinking -- if you know where to look for it.

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You’ve Been Doing Voice All Wrong

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

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