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Interactions

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How to Evaluate a Conversational AI Solution

Conversational AI applications are quickly growing in popularity. In order to have a successful solution, it's important to look at more than just the technology when evaluating the application.

Blog

The Design Factor: Three Reasons a Managed Service is Better for Conversational AI

While building technology with an in-house team certainly has its advantages, AI implementations require an entirely different set of expertise and domain knowledge than traditional IT projects. Learn about how implementing Conversational AI with a Managed Service offers significant benefits over an in-house or DIY solution.

Blog

Implementing AI with Strategic Innovation in mind

As businesses try to maintain business continuity with limited resources, many are looking at AI to solve all their problems. But will it? Learn about the 3-pronged approach to examine AI opportunities to ensure they're strategically innovative and can successfully fit into your larger business strategy.

Blog

Why an IVA Will Be Your #1 Employee

Intelligent Virtual Assistants have the capability to be your very best agent. They can handle unlimited volume while still satisfying customers, personalize while maintaining consistency, and IVAs continue to improve over time. Learn more in our blog.

Blog

What’s the Peak-End Rule and Why It Matters in CX?

The Peak-End Rule is a scientifically-backed rule that people only remember intense moments and the end of an experience. If people only recall these intense moments of an experience, what does that mean for companies focused on their customer’s experience? Learn more in our blog.

Blog

Delighting for Dollars… How Improving CX Increases Loyalty for Leading Retailers

To successfully gain loyalty in this day and age of endless choice and equally endless holiday sales, retailers are turning back the clock and focusing on improving service as a first step in improving customer experience (CX). Learn the best practices to build a successful CX in our blog.

Blog

Success-Based Pricing Model: What does it really mean?

Learn about the types of pricing models that are common for Conversational AI Vendors, and what you can infer about the different vendors based on the models they use.

Blog

Interactions Celebrates 15 Years

Learn where we started, how we've grown, and where we hope to be in this blog featuring a timeline of Interactions' most significant milestones.

Blog

The Customer is Always Right (And How Conversational AI Can Help)

How can Conversational AI support the notion that the customer is always right? Check out our blog on how AI can offer effortless customer interactions.

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