As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.
DIY solutions can lead to delays, high costs, and poor CX, while MSPs like Interactions deliver faster, cost-effective, and superior CX. Learn why!
A major U.S. telecommunications company partnered with Interactions to implement an IVA, saving $10.8 million YTD, improving self-service rates to 69%, and exceeding their goal of reducing operating costs by $7 million.
A leading telecommunications company partnered with Interactions to implement an IVA, achieving a 98.90% intent capture rate. Real-time redaction software enhanced security, PCI compliance, and agent performance.
Download the Gartner Market Report for Conversational AI Solutions to gain insights into the latest trends, vendor offerings, and key considerations for deploying CAI effectively.
A Fortune 50 financial services company aimed to create a seamless digital client experience by addressing tens of thousands of common cardholder inquiries. After a thorough vendor search, they chose Interactions to implement an Intelligent Virtual Assistant (IVA) that offers human-like conversations, enabling clients to quickly resolve issues and find answers with ease.
With customer experience as the #1 priority, a world-leading athletic brand stepped up their game. The shoe and apparel giant traded in their simple IVR for a digital agent whose quality and persona embodies their brand. They now deliver a unified customer experience across the globe that provides premium savings for their agents and bottom line.
