A leading gift-giving and floral retailer partnered with Interactions to deliver a fast, personalized customer experience across its 10+ brands. This collaboration provides millions of customers with efficient, human-like conversations that address common questions and order concerns.
It’s that time of year again — when customers are rushing left and right to their favorite retailers (in-store and online) to start or finish up holiday shopping. Black Friday, Cyber Monday, and the Holiday season are officially here — and while that can mean great things for businesses, it’s often a stressful and frustrating time of year for consumers.
Unlike other solutions, Intelligent Virtual Assistants are designed to improve the customer experience while still decreasing operational costs for your organizations. What makes them so unique?
Conversational AI is complicated. We broke it down for you. Read the cliff notes of Conversational AI technology in this blog.
It’s time to make Digital Transformation a priority. Learn about the evolution of the digital world and where your business should be headed to keep pace.
Curious how players in the utility space see CX, conversational AI, and future planning with IVA and CCaaS? Read this Q&A with Vistra Energy and Evergy.
Customer service tools have advanced in recent years, and AI personal assistants are accelerating the change. Click to learn more!
To determine consumer sentiment about using CX technology, Interactions surveyed 1,000 consumers in the United States in March 2023. Learn more!
Ryan Smith, Sr. Director, Customer Care Strategy & Operations at GoDaddy, discusses practical considerations for taking AI-driven solutions to production. Hear how GoDaddy is balancing human interaction with AI to solve challenges with the agent and customer experience.
