Did you know that 89% of customers switch to a competitor after a single instance of poor customer service(1)?
That’s because no one wants to do business with an organization that treats customers poorly.
In today’s dynamic landscape of customer service and contact center experience, where every interaction counts, businesses must strive to not just meet but exceed customer expectations. We all know that customer experience (CX) is not just about resolving queries; it’s about creating memorable and magical engagements that leave a lasting impression.
The data speaks volumes. Brands that prioritize CX outperform their competitors in terms of revenue, customer retention, and profitability at every turn. These facts further underscore the critical importance of delivering exceptional customer experiences in today’s market.
At Interactions LLC, our goal is to make every interaction ‘craveable’ for your customers. This belief is the guiding principle that permeates every aspect of our thinking and operations. Read on to experience our vision in action!
The architects behind craveable customer experiences
At Interactions, we understand how important it is to provide assistance, satisfaction and build trust with your customers. All while ensuring that your employees are productive, trained and supported to prioritize critical tasks, and your operations costs are optimized.
We also know that it’s essential to get every interaction right, every time. That’s why for the last two decades, we’ve been advancing AI technology for customer services that understands and engages on a human level.
The result? We’ve helped businesses create moments that matter through engaging, conversational interactions across channels, and vastly improved self-service. Your customers, employees and businesses are getting more done in less time, and we’re building craveable experiences along the way.
Are you curious to know how exactly we infuse magic in your customer experience journey? We’ve built a three-pillar approach to reimagine what’s possible when customer service becomes a craveable customer experience.
1: Empowering co-creation
Today, most industries are saturated with Conversational AI solutions that are supposedly DIY. However, Interactions understands the limitations of using a one-size-fits-all solution for your unique business challenges.
Our white-glove service, grounded in collaboration and iteration, ensures that every solution is bespoke and aligned with your business vision. By holding regular improvement calls with senior leadership and modeling AI to mimic your best customer service engagements, Interactions fosters a culture of collaboration and innovation. As part of our co-creation efforts, we work closely with you to define success parameters together.
2: Unparalleled human understanding
Customers today have encountered chatbots of wildly varying quality, ranging from poor to mediocre query responses. These encounters have increased the preference of customers to connect with human representatives rather than technology that gives frustrating responses. According to Tech Business News, a whopping 53% of participants surveyed said chatbots were annoying.
With 20 years of experience building enterprise-scale customer care applications, Interactions is the only platform using human-in-the-loop technology for unparalleled customer experiences. With high levels of human-augmented understanding, we provide 97% intent recognition accuracy even on longer, more complex calls where the competition falls down. Our Adaptive Understanding™ technology is designed to learn with every interaction, ensuring continuous improvement and deeper connections with your customers.
3: Transforming customer service into magic
At its core, customer service is not about transactions, or the features and specifications of the technology used. It’s about crafting magical experiences that leave a lasting impression. At Interactions, transforming customer service into magic is a passion and driving factor for every one of us.
We believe our technology should allow your business to honor customers YOUR way; which is why we provide a brand-bespoke customer implementation. This includes customization elements over every customer touchpoint, helping you create ‘digital brand ambassadors’ for your business across channels. We provide rich natural language models that are customer and industry-specific, so that you can create immersive experiences that resonate with your customers on a personal level. We’ve observed a 25% increase in CSAT for our partner brands who’ve onboarded our technology.
Taking customer experience to new heights
The journey towards excellence in customer experience is not just about meeting expectations; it’s about exceeding them. Our belief in collaboration, human understanding and best in AI has been instrumental on our journey of crafting craveable customer experiences. As your business navigates the complexities of the modern CX landscape, we’re here to help you reimagine your future. Reach out to us today to know more about how we make every interaction craveable.
In today’s ever-changing landscape of customer experience, Interactions LLC is committed to pushing the boundaries of innovation and success. We help leading, global brands have engaging and productive conversations with their busy customers every single day, whether they’re talking, typing, swiping or tapping. We’re fostering happier, more loyal customers and saving millions of dollars along the way.
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