About Us
We’re changing the way leading brands and consumers communicate — making it easy, fast and, well, fun.
Conversation is key to everything we do at Interactions.
We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. It’s important to get it right — every time.
At Interactions, we help leading brands have millions of productive conversations with their busy customers every day, no matter if they’re talking, tapping, typing or swiping. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.
We’ve been expanding what’s possible in customer sales, service and support since 2004. With our Adaptive Understanding™ technology, we were the first to commercialize truly omnichannel Intelligent Virtual Assistants that combine artificial intelligence and human understanding. The result? Conversational, engaging interactions across channels. Vastly improved self-service. Customers and businesses getting more done in less time.
And amazing conversations.
We believe in innovation, quick-thinking, and getting it done right — the first time.
We Are Passionate About Transforming Customer Experience
We believe every conversation, every interaction is an opportunity. We exist to eliminate broken communication and replace it with technology that conforms to the human. We enable our clients to transform their customers’ experience from one that seeks to contain and deflect to one that engages and satisfies.
We Are Obsessed With Our Customers’ Success
Customers are an extended part of our team—their success is our success. We are hyper-focused on doing what it takes to ensure that our customers garner improved customer experience, increased customer engagement and compelling ROI. We celebrate our client successes and the collective efforts it takes to deliver on this promise.
We Embrace Disruption
We seek to change convention and the status quo. We are agents for change—our technology enables our customers to transform their support model and the way we do our jobs. We not only embrace change, we seek to drive change.
We Create Opportunity
We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives.
We Respect Each Other
We value open and frequent communication, honesty, courtesy, sincerity and timeliness. Our people are what make Interactions successful. We respect the unique skills of others, regardless of department or title, to foster an inclusive and supportive working environment.
We Do What We Say
We hold ourselves to a high degree of professionalism and commit to excellence in all we do. We make commitments and we keep them, to our employees, to each other, to our customers, to our shareholders and to our community.
We get what you’re saying
Only Interactions uses a blend of AI and human understanding that enables your customers to talk or type in their own words to easily get things done.
Under any conditions, no matter how complex.
World renowned engineers apply and develop the latest in AI, machine learning, natural language understanding, and speech recognition technologies.
We help brands offer more self-service
Interactions Intelligent Virtual Assistants can handle it all, from simple inquiries to highly complex transactions that traditionally required agent assistance.
Customer interactions annually, delivering millions in savings while improving customer satisfaction.
Positive online perception building customer relationships that last and grow.
We make it easy to be the best
Delivering great customer care is our business. We're proud that our clients are regularly recognized as leaders in customer experience.
Clients are recognized by Forbes, J.D. Power, and others as leaders in NPS and CSAT.
Our clients see an average 10-20% increase in CSAT.
We help brands be everywhere at once
Your customers need to reach you when, where and how they want. We provide a consistent, efficient experience on any channel.
6 customer care channels and growing and 4 ways to communicate — talking, texting, typing, swiping.
We’re the front door to millions of great customer interactions
Interactions clients are leaders in customer experience.
Meet Our Clients
“Providing superior customer service is our top priority at Salt River Project. Working with Interactions enabled us to develop a best-in-class, flexible and conversational automated care solution that has had a transformative effect on the way we interact with our customer.”
– Renée Castillo, Sr. Director, Customer Strategy Integration at Salt River Project
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Get to know the Interactions Team.
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Great customer experience starts with great employees. Let’s talk.
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