Interactions for Telecommunications

Customer Service That Doesn't Lose Signal

Win and retain customers through effortless customer service

Creating Bandwidth For Your Agents

We deliver exceptional telecommunications service experiences. From managing the digital front door to processing millions of seamless interactions annually, we tackle the complexities of billing, account management, plan changes, outage support, and customer service. By analyzing interactions, we drive continuous improvement and reduce customer effort.

Challenge

Telecommunications companies face mounting pressure to build and maintain strong customer loyalty while optimizing operations and controlling costs. Legacy systems, siloed data, and inefficient processes hinder personalized service and drive up effort for subscribers.

Solution

Transform your customer service experience with unified customer journeys, effortless self-service resolutions, and a dedicated team of experts. Interactions blends AI and human intelligence, integrates with your existing technology, and is built to meet the specific needs of your customers and your business.

Key Features

Automation with a Human Touch Plus

Agent Empowerment Plus

Omnichannel Excellence Plus

Seamless Integrations Plus

Advanced Analytics Plus

Quick Time to Value Plus

Use Cases

ID & Authentication

Intent Capture & Routing

Outage Notification

Payments

Account Management

Hardware Maintenance

Plan Comparison

Our Insurance Clients Have Experienced

$90M

Self service, AHT & retention savings annually

9%

Increase in CSAT

98.9%

Intent capture and routing accuracy

Proven Telecommunications Success

One of the world’s largest telecommunications companies faced high misrouting of customer calls with their existing platform. Serving millions of customers across its consumer and business product lines, their current solution couldn’t keep up. Their partnership with Interactions and the implementation of an IVA with high-level intent recognition led to a 98.90% intent capture and route rate, generating business savings and increased customer satisfaction.

Read the case study