The Game of Conversations
The ultimate journey to customer bliss.
Your customers deserve better than the status quo of frustration when they communicate with your brand.
Game Instructions: Embark on an exciting journey and listen as AI-driven conversation unfolds. Click each audio icon to reveal craveable interactions.
Hi! Thanks for calling...
The first thing a caller hears sets the tone for their experience. When customers reach an IVA, they hear a warm human voice because we use real talent who matches your brand and desired tone.
Behind the scenes: During onboarding, we work closely with you to understand the voice and tone that best represents your brand. Supported by a full team of designers who create custom app design flows, our voice talent records prompts to create a conversational flow that doesn’t sound robotic.
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Language Flexibility!
How can I help?
In addition to offering an open-ended “How can I help?” prompt, the IVA can also lead the caller with suggestions or personalization throughout the conversation.
62% of consumers say a brand will lose their loyalty if they deliver an
un-personalized experience, up nearly 20% from 2021.
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Let me make sure I understood.
It can be challenging for less sophisticated interactive voice response systems to understand callers when they mumble, use uncommon phrases, have background noise, or speak with a thick accent. This leads to frustration, repetition of requests, escalations, and wait times.
To elevate the experience, Interactions brings humans into the equation. With our patented Human-in-the-Loop technology, our backend agents can hear snippets of conversation and help the machine apply the business logic to the situation, ensuring the IVA always does the right thing. The IVA asks the caller to “hold on” during this quick exchange, so that the customer never knows and the conversation resumes smoothly.
Interactions offers 97% accuracy and only 6.4 average utterances.
Learn how it works.
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I understand you want to speak with a customer service agent…
Callers often immediately request a service agent, assuming their issue is too complex for a virtual agent or because they have poor expectations of the system’s ability to understand their needs. In fact, more than three-quarters of customers expect an immediate interaction when they contact a company1.
With our combination of expert call design and personalization capabilities, Interactions IVA is able to resolve more complex issues for customers without agent escalation. This helps customers get their problems solved quickly and helps businesses reduce call center costs.
Calculate how much you can save with an IVA. Calculate now.
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Have a great day!
Every IVA call ends with an inquiry about how the IVA may offer further service and a polite thank you. But what is even better is when callers thank the IVA, treating them as they would a human agent — and it happens a lot. When callers show gratitude, wish the IVA a great day, and even say “Appreciate you, bro,” it’s a testament to how natural IVA-caller interactions are.
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We've journeyed through the realm of customer conversations, guided by the unparalleled prowess of Conversational AI.
Together, we’ve uncovered the secrets to unlocking the key to customer happiness: attentive listening, swift problem-solving, and personalized assistance.
Just as heroes emerge triumphant from their quests, our customers depart with newfound satisfaction and loyalty. As we bid farewell to this adventure, let us carry forth the lessons learned and continue our pursuit of excellence in customer service.
Intelligent virtual assistants (IVAs) are the next-gen antidote to these lackluster and frustrating experiences.
Combining AI and human intelligence, IVAs enable unparalleled interactions that build relationships and foster loyalty, while helping the business save on costs.
With IVA, customers get:
With an IVA, customers aren’t just heard – they’re understood. You, too, can provide stellar understanding, personalization, and service that sets your company apart.
Are you ready to embark on your own customer experience journey?
(123) Salesforce, State of the Connected Consumer, 6th Edition, 2023