Interactions for Retail

Human-like AI that Delights Every Customer

Turning every interaction into a craveable retail experience

Creating Memorable Moments

We deliver the best customer-support experience in retail. From managing the digital front door for multiple Fortune 100 brands to successfully processing billions of positive customer experiences, we understand your complexities. We navigate the dynamics of brick-and-click retail ecosystems, the nuances of chargebacks, and the challenges of drop shipping and supply-chain disruptions. We do seasonal volumes, loyalty programs, authentication, return orders and so much more.

Challenge

Retailers face mounting pressure to deliver exceptional customer experiences while optimizing operations and controlling costs. Legacy systems, siloed data, and inefficient processes hinder personalized engagement and drive up customer effort.

Solution

Transform your retail experience with unified customer journeys, effortless self-service resolutions and dedicated lifecycle services. Interactions retail IVA blends AI and human intelligence, integrates with your existing technology, and is built to meet the specific needs of your customer and business.

Key Features

Automation with a Human Touch Plus

Agent & Store Associate Empowerment Plus

Omnichannel Excellence Plus

Seamless Integrations Plus

Advanced Analytics Plus

Quick Time to Value Plus

Use Cases

ID & Authentication

Store Locator

Loyalty & Rewards

Billing & Collections

Intent Capture & Routing

Shopping & Promotions

Where is My Order (WISMO)

Modify & Cancel Order

Our Retail Clients Have Experienced

80%

Customer self-service success rate

60%

AHT reduction even for complex transactions

$232M

Annual net savings

Proven Retail Success

A global leader in web hosting services and an Interactions client since 2015, sought to enhance both customer and agent experiences. With Interactions, it reduced agent handle time (AHT) by 60%, cut customer call time by 30%, and ensured a seamless, consistent customer experience.

Read the case study