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You Have Challenges and We Have Solutions
- CX Automation
- Workflow Orchestration
Deliver a self-service experience customers crave
Interactions IVA is uniquely powered by a trifecta of Predictive AI, Generative AI and Human-in-the-Loop to deliver effortless, highly automated customer interactions.
Forget broken bots and hold times. Customers complete tasks in one continuous and efficient engagement, regardless of complexity, channel or language.
The results: Customer inquiries are resolved effortlessly and your cost saving are unbeatable.
Empower your agents with AI
Our IVA handles the majority of customer conversations through automation, engaging human agents only during critical moments.
Workflow orchestration prevents unnecessary agent transfers and supports agents with real-time background assistance.
The results: Agents operate with maximum productivity and efficiency while maintaining a high-quality customer experience.
The world’s top brands use Interactions because of how we build your success
It’s not just automation or Generative AI. It’s not even our +130 patents (although we lead the industry)
The reason the world’s top brands use Interactions is because of the customized way we build your success.
We create a partnership with you, and we’re co-creators of your success. Here is how we manage each relationship to provide craveable, effortless CX through the Interactions solution.
Where expert support begins and success follows
Your journey starts with our Lifecycle Services team that crafts a tailored plan, gathers requirements, identifies success metrics and lays the foundation for your success.
From day one, our team is with you every step of the way, ensuring a smooth, worry-free process. With us handling the complexities, you can stay focused on what matters most – delivering exceptional experiences to your customers.
Crafting the perfect IVA blueprint
This is where the magic happens. In the discovery phase, we work closely with you, engaging in story planning, call listening, persona development, and business rule analysis to meticulously craft an IVA that embodies your brand’s unique voice and values.
We don’t just build an IVA – we create a tailored solution that seamlessly integrates with your brand.
Turning vision into reality
This phase is where our expert team of designers creates flows, prompts, logic, and business rules that come together to create the perfect IVA, primed for seamless deployment.
Collaboration is at the heart of our process – we work hand in hand with your team to refine and perfect every detail. And when it’s time to launch, rest easy knowing your IVA will integrate effortlessly with a wide range of platforms.
Continuously evolving to keep you ahead
Once your IVA is live, we don’t just maintain it – we elevate it. Your dedicated account management team becomes your strategic partner. We relentlessly train, fine-tune, and optimize your IVA.
We’re committed to your long-term success, transforming your IVA into a powerhouse that grows in value over time. With proactive support, deep analytics, and strategic foresight, your IVA will not just keep pace – it will set the pace.
The quality of people running our account provides trust. They make my job easier and integrated and adopted our culture. I rate them very highly.
Vertical CX Solutions Tailored to Your Business
Seamless, personalized customer experiences
Self-service success rate
Intelligent, secure customer care
Net savings
Get your policyholders the help they need — without the wait
Agent minutes saved
"Worry-free" experiences that make traveling a breeze
Reduction in cost per call
Supercharged customer service that cuts costs and boosts CSAT
Success rate for payments
Skip the hangups and get it right every time
Intent capture & route rate
Easy, efficient self-service for improved experiences
Reduction in annual opex costs
Only pay for results that matter
Success-based pricing puts your goals first
Success-based pricing is an option that guarantees you only pay when your goals are met. This maximizes value and ensures our partnership is built on win-win metrics.
A solution for every need
Whether your goal is CX automation or workflow orchestration, create moments that matter where it counts.
Customer Effort Score (CES)
Creating amazing brand experiences
Boost customer loyalty by lowering the effort required to resolve issues. Our AI-powered Customer Effort Score (CES) offers real-time insight into every interaction – virtual or human – that drives continuous improvement, ensuring seamless, low-effort customer interactions.
