|
See the Interactions Difference
Interactions surpasses Cognigy by offering a more comprehensive and scalable solution. Unlike Cognigy’s heavy focus on DIY deployments and contact center automation, we provide a white-glove managed service that reduces resource constraints and caters to a broader range of customer needs. With a strong track record and significant investment in R&D, Interactions ensures robust, strategic adoption of conversational AI across various use cases.
Why CX Leaders Choose Interactions
Our design team are pioneers of the Conversational AI space, with decades of collective experience building applications for the world’s most customer-centric brands. They have found that humans partnered with AI yield the best results. That’s why our human-in-the-loop technology works seamlessly alongside call center agents to deliver the best customer service possible.
We believe in our IVA so much that we built our pricing model around your success. When you win, we win!
+90%
inquiries resolved by self-service
98%
authentication success
40%
CSAT improvement average score boost
The Interactions Difference
With 130+ patents and counting, our world-renowned team develops and applies the best in AI, machine learning, natural language understanding, and speech recognition technologies. Interactions was the first to patent and commercialize the use of human-in-the-loop technology for customer service via Human Assisted Understanding (HAU) and Task Orchestration (TO).
Why Interactions
