Case Study
The Future of Contact Centers
with AI at the Helm
Ryan Smith, Sr. Director, Customer Care Strategy & Operations at GoDaddy, discusses practical considerations for taking AI-driven solutions to production. Hear how GoDaddy is balancing human interaction with AI to solve challenges with the agent and customer experience.
We were looking for an opportunity to automate things from the customer’s perspective and gain insights and cost savings from the company’s perspective. We're finding happier customers, more efficient time, and we're getting really, really rich valid feedback from our agents.
Conversational AI at GoDaddy
Using AI with human understanding in real time allows GoDaddy to solve customer inquiries and provide customer feedback to internal teams.
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Conversational AI at GoDaddy
Using AI with human understanding in real time allows GoDaddy to solve customer inquiries and provide customer feedback to internal teams.
Human in the Loop at GoDaddy
Learn how to balance human interaction with the potential uses of AI to create delightful and lasting customer experiences.
AI & Humans: Balancing Automation
If you can’t automate all the way, find pieces you can automate so humans can focus on what is critical. Hear how this approach leads to happier employees and customers.
Key Learnings from GoDaddy
Five key takeaways from GoDaddy’s experience integrating AI and human interactions. As Ryan says, “experiment with AI now or fall behind.”
Best Question: Are You a Human?
One of Ryan’s favorite questions he hears customers ask AI is, “Am I speaking to a human being?” Most users don’t realize they are talking to AI – hear why!