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Franklin Energy

The IVA informs a customer of her current statement balance and helps her pay the bill in real-time

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Interactions Technologies Ticket Creation

The IVA personalizes the experience by recognizing the caller's number and helps a customer troubleshoot ongoing technology issues

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Reservations

A customer sets up a reservation for a birthday party through our IVA without having to wait to talk to a hostess

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Food Order

A customer places a pizza order with complicated toppings and attempts an upsell

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Start Service

The IVA is able to efficiently set up new service for a customer who recently moved homes

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Report an Outage

The customer reports an outage in the area and our IVA updates the customer with next steps

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Product Availability

The IVA carries over context for a previous search and understands that the customer is looking for a particular flat screen TV

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Credit Card Balance

The customer is able to check the status of their credit balance quickly and efficiently

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Order Status

Our IVA provides the status of an order and then follow-up with the customer by providing a tracking number for future use

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