Revolution Growth, NewSpring Capital and Comcast Ventures lead investment to accelerate global growth and expand core AI technology

“We are extremely pleased to have the backing and influence of Revolution Growth, NewSpring Capital and Comcast Ventures to continue to propel us forward,” said Mike Iacobucci, CEO of Interactions. “Interactions is experiencing widespread, growing demand for its speech and natural language offerings. In order to meet this demand, we’re making strategic investments to advance our core artificial intelligence technology, further global expansion efforts and strengthen the company’s marketing and sales efforts.”

Interactions technology is used by Fortune 500 companies worldwide to provide innovative products and solutions designed for the next generation of customer care. The company was founded on the belief that the combination of technology and human intelligence could improve the way businesses and their customers communicate. Its Intelligent Virtual Assistant solutions and best-in-class Curo™ Speech and Language Platform expand what’s possible in multichannel customer care by enabling businesses and consumers to effortlessly conduct complex transactions without interacting with a live agent. As a result, businesses save on operational costs while providing an enhanced customer experience.

This funding follows major company milestones, including:

  • The company is the fastest growing company in customer care with 100% year-over-year growth (2014-2015) and over 80% recurring revenue.
  • Rapidly expanding client base, currently processing nearly 1 billion customer transactions annually for leading brands in seven industries. Clients include Hyatt, Humana, TXU Energy, JustFab, LifeLock, Asurion and EyeMed.
  • The acquisition of AT&T Watson Speech and Language technology platform and technology team.
  • The expansion of the company’s executive team adding Jason Bristow as CFO and Deepak Batheja as EVP Technology and CIO.
  • European expansion underway with data center in Germany to serve local markets.

For more information, please visit www.Interactions.com.
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