Interactions Omnichannel Intelligent Virtual Assistant Recognized at CCW Excellence Awards Gala
Interactions won ‘Omnichannel Provider of the Year’ for the omnichannel capabilities of its IVA platform, which were expanded earlier this year to include key features that enable more seamless crossing of channels. . With Interactions’ omnichannel capabilities, companies can deliver a unified customer experience, over any channel—including, but not limited to voice, SMS, personal assistants and webchat. With Interactions IVA, customers are able to switch seamlessly between customer service channels without ever having to repeat themselves. Other finalists in the category included Lionbridge, Astute Solutions, Genesys, Jacada, Noble Systems and Twilio.
“At Interactions, we’re raising the bar for customer engagement, creating better and more efficient solutions for enterprise companies and their customers,” said Jim Freeze, CMO of Interactions. “We’re proud of the work our team has done to deliver this modern customer experience, empowering companies to meet their customers on any channel whenever and wherever they want to engage.”
To learn more about Interactions, its IVA platform solutions and omnichannel capabilities or to request a demo, visit us here: https://www.interactions.com/products/customer-engagement/.
About the Customer Management Practice
The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.